Your electric dirt bike has arrived. Before you assemble it, charge it, or take it for a ride, spend the first hour documenting what you received.
This is not about looking for problems. It is about creating a clear record of the package, model, included items, and any visible concerns before normal use begins.
1. Photograph the package before opening it
Take clear photos of all sides of the box before removing straps, tape, or protective material.
Capture:
- Shipping label and order reference
- Any dents, tears, punctures, crushing, or water exposure
- The full package from several angles
- Close-ups of anything that appears damaged
If you notice a concern, take both a close-up and a wider photo showing its location on the package.
2. Confirm the model and order information
Before assembly, compare the order record with the product you received.
Save:
- Order number
- Model name
- Purchase date
- Delivery date
- Product/serial identification, if present
- Photos of all labels and markings
Do not assume that a similar-looking bike, battery, charger, or component is the correct configuration.
3. Check the visible contents before riding
Open the package carefully and compare the contents with the applicable model documentation.
Look for:
- The bike and included components
- Charger and manuals
- Visible damage to the frame, wheels, tires, cables, connectors, battery area, controls, brakes, lights, and suspension
- Loose or missing hardware
- Unusual odors, swelling, leakage, heat, or damaged electrical components
If you observe a battery, brake, wiring, or impact-related concern, stop and contact official support. Do not assemble or ride until you receive appropriate guidance.
4. Use the correct model-specific guide
EKX currently provides separate user guides and assembly videos for the X21 Max, TX1, and GTS X22.
Use the guide for the exact model you received. Do not rely on a video or manual for a different bike, even if the components look similar.
5. Keep the evidence together
Create one folder containing:
- Delivery photos and video
- Order confirmation
- Model and serial photos
- Any issue photos or video
- A written note describing what you observed
- Your communications with support
This makes it easier to explain the situation clearly if you need help later.
6. Contact support promptly if something is wrong
If the package or product appears damaged, incomplete, or incorrect, contact EKX support as soon as possible with your order information and photos.
Because public FAQ and policy pages may use different reporting windows, this article should not promise a specific number of hours or days. The safest instruction is: inspect promptly and contact support without delay.
FAQ
Should I assemble the bike before reporting visible damage?
If you see a possible safety-related issue involving the battery, brakes, wiring, or crash damage, stop and contact support before using the bike.
What photos should I send to support?
Include the full package, close-ups of the issue, the bike’s model/serial labels if available, and your order information.
Where can I find the correct assembly guide?
Use the official EKX User Guides page and select the manual or assembly video for your exact model.
