Why model identification matters
A product photo or a remembered model name may not be enough to confirm a replacement component. Different versions can have different labels, connectors, mounts, or supplied parts.
The five details to collect
- Model name
- Purchase date and order number
- Serial or product label photo
- Clear full-bike photo
- Close-up photo of the part, connector, or mounting point
Where to look on your bike
How to photograph a part for support
Show the whole component, its label, the connector, and the installed location. Do not disconnect electrical parts or remove safety-related components solely to take a photo.
What support can confirm
Support can help verify the current compatible part after reviewing the model, version, order information, part number, and photos. Do not promise that every component is cross-compatible.
FAQ
Is a model name enough to order a battery, controller, or charger?
No. Confirm the exact version, part number, and connector details with official support.
Can I use another model’s manual?
No. Use the manual for the exact model you own.
What if I cannot find a label?
Send support a full-bike photo, your order number, purchase date, and clear images of the component you need help with.
