A fall can damage more than the parts you can see immediately. Brakes, controls, wheels, cables, battery components, suspension, and mounting points may all need attention after an impact.
The safest first step is to stop, assess the situation, and avoid guessing whether the bike is ready to ride again.
Put Personal Safety First
Move yourself and others to a safer location if needed. If anyone may be injured, seek appropriate medical help.
Do not rush to restart the bike or continue the ride simply because damage looks minor. Take a moment to inspect the area and the bike before touching electrical or mechanical components.
Power Off and Document What Happened
Turn the bike off when it is safe to do so. Take clear photos of the bike, the damaged area, the terrain, and any components that contacted the ground.
Record the date, location, riding conditions, and what happened. This information can help when you contact support, arrange service, or need to explain the issue later.
Check for Immediate Stop Signs
Do not ride or charge the bike if you notice:
- Battery swelling, leaking, unusual odor, smoke, or abnormal heat
- Exposed or damaged wiring
- A damaged charging port or connector
- Brake damage or reduced braking feel
- A bent wheel, damaged tire, loose handlebar, or steering issue
- A cracked frame, fork, suspension component, or mounting point
- An unexpected display warning or electrical behavior
These conditions require further assessment before the bike is used again.
Avoid DIY Repairs on Safety-Critical Systems
After an impact, do not make assumptions about brakes, steering, suspension, battery systems, controllers, or wiring.
A part may look acceptable while having hidden damage. Follow the guide for your exact model and contact official support or a qualified service professional when the issue involves a safety-critical component.
Share the Right Information With Support
When contacting support, provide:
- Your exact bike model and order information, if available
- Photos and video of the damaged area
- A short description of the fall
- Any warning messages or changes in bike behavior
- A list of parts that contacted the ground
This helps support assess the next step without relying on incomplete details.
FAQ
Can I keep riding if the bike only has cosmetic scratches?
Do not decide based on appearance alone. Check for changes to brakes, steering, wheels, tires, cables, battery components, and mounting points.
Should I charge the bike after a crash?
Do not charge if the battery, charging equipment, connectors, or related wiring may be damaged or show unusual behavior.
What photos should I take after a fall?
Take wide photos of the bike and close-ups of affected parts, connectors, wheels, controls, and any warning messages.
When should I contact EKX support?
Contact support promptly when an impact affects the battery, electronics, brakes, steering, suspension, frame, or wheel assembly.
